IT Services for the Hospitality Industry

In the hospitality industry, reliable and efficient IT systems are critical to delivering excellent guest experiences, managing reservations, securing customer data, and ensuring smooth operations. At ACS Computer Services, we provide IT support tailored for the hospitality industry in North Carolina, helping hotels, resorts, and restaurants maintain secure, efficient, and modern technology solutions. Since 1997, we have been a trusted partner for businesses, offering proactive IT services that keep systems running smoothly, allowing you to focus on providing outstanding service to your guests.

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Common IT Challenges for the Hospitality Industry in North Carolina

The hospitality industry faces several IT challenges, from managing large volumes of guest data to maintaining PCI compliance for secure payment processing. At ACS Computer Services, we provide tailored solutions to help your business overcome these challenges, ensuring smooth operations and a positive guest experience. 

Securing Guest Data and Ensuring PCI Compliance: Hotels and restaurants collect a wide range of guest information, including payment data. Ensuring that this data is secure and meets PCI DSS compliance standards is essential to avoid data breaches and protect your business’s reputation. We provide encryption, secure storage, and regular audits to ensure your systems meet all necessary compliance requirements.

Preventing Downtime and System Failures: Downtime in reservation or point-of-sale systems can lead to significant losses for hospitality businesses. Our proactive IT monitoring and maintenance services help prevent system failures by detecting issues before they cause disruptions, ensuring that your systems are always operational.

Managing High-Volume Guest Wi-Fi Networks: Guests expect reliable Wi-Fi when they stay at hotels or visit restaurants. We offer network solutions that ensure fast, secure, and reliable Wi-Fi for your guests, while also protecting your internal business systems from potential threats.

Data Backup and Disaster Recovery: Losing access to guest records, booking systems, or financial data can disrupt operations and damage your business. Our data backup and disaster recovery services ensure that all critical data is securely backed up and easily recoverable, allowing your business to continue operating even after an unexpected system failure.

Improving Communication Across Multiple Locations: For hotels and resorts with multiple locations or teams spread across different areas, efficient communication is key. Our VoIP phone systems provide reliable, flexible communication options, allowing your staff to stay connected across locations, improving both internal operations and guest satisfaction.

Why Choose ACS Computer Services for IT Support for the Hospitality Industry? 

Locally Trusted Since 1997: With over 27 years of experience serving businesses in North Carolina, we understand the unique IT needs of the hospitality industry and provide reliable, customized solutions.

24/7 Monitoring and Live Support: We offer around-the-clock support and monitoring, ensuring that your systems are always running efficiently, even during peak business hours.

Compliance-Focused IT Solutions: From protecting guest data to ensuring PCI DSS compliance for secure payment processing, we offer IT services designed to keep your hospitality business compliant and secure.

Personalized Service: We work closely with you to understand the specific IT challenges of your hospitality business and create tailored solutions that meet your needs.

No Geek Speak: We communicate technical information in clear, simple terms, so you can focus on what matters most—delivering top-tier guest experiences without worrying about IT.

Frequently Asked Questions (FAQs)

How does ACS Computer Services help secure guest data? 

We provide robust cybersecurity solutions, including encryption, firewalls, and real-time monitoring, to protect sensitive guest data from unauthorized access. Our proactive approach helps prevent data breaches and ensures that your guest information is secure at all times.

What is PCI compliance, and why is it important for the hospitality industry? 

PCI compliance refers to the Payment Card Industry Data Security Standard, which governs how businesses handle credit card information. For hospitality businesses that process payments, PCI compliance is critical for protecting guest payment data from breaches and avoiding fines. We provide secure payment solutions and regular audits to ensure your business meets PCI requirements.

How can ACS Computer Services help prevent system downtime in my hospitality business? 

We offer 24/7 monitoring and proactive maintenance to identify and resolve potential issues before they cause downtime. Our services ensure that your critical systems, such as reservations and point-of-sale, remain operational, minimizing disruptions and improving guest satisfaction.

Does ACS Computer Services provide secure guest Wi-Fi solutions? 

Yes, we provide network solutions that ensure fast, reliable, and secure Wi-Fi for guests. We also separate guest networks from internal business systems to protect sensitive data and ensure network security.

How does your backup solution protect my business data? 

Our backup solutions provide automated, secure backups of your critical business data, including guest information and reservation systems. In the event of a system failure, our disaster recovery services ensure that your data is quickly recoverable, minimizing downtime and protecting your operations.

Can ACS Computer Services improve communication for my hospitality business?

Yes, we offer VoIP phone systems that provide reliable, high-quality communication solutions for hotels, resorts, and restaurants. With features like voicemail-to-email, call forwarding, and video conferencing, our VoIP systems help you stay connected with guests and staff, improving communication efficiency.

Here's What Our Clients Are Saying About Our Services:

★★★★★

"Stefan and ACS Were There When We Needed Them Before, During and After"

The single biggest benefit to Bluewater Supply since moving to managed antivirus is knowing that our system is protected, and protection is updated on a constant basis. Having the latest version gives us the confidence to let the system work without concerns. Better than any other IT firm we...

The single biggest benefit to Bluewater Supply since moving to managed antivirus is knowing that our system is protected, and protection is updated on a constant basis. Having the latest version gives us the confidence to let the system work without concerns.

Better than any other IT firm we have worked with is the quick response we receive from ACS. It is one of the best benefits we have. If we call or email with a question, we get a response. If we need hardware set up, their staff is on site.

Don't be on the fence about choosing Stefan as your IT firm. During hurricane Florence Stefan and his staff were available before, during and after the storm. We had to shut the system down before the storm and then bring it on line while the county was restoring power. This was a difficult time for everyone in the county and Stefan and ACS was there every time we called.


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Tripp Nelson

Owner
Bluewater Supply
Morehead City NC

"Peace Of Mind, Exceptional Service, Readily Available"

The single biggest benefit to Primus Contracting since using ACS Computer Services is, I now have Peace of Mind. Better than any IT firm we have used is they make themselves readily available. If you are on the fence about choosing ACS Computer Services, get off the fence, it's not a...

The single biggest benefit to Primus Contracting since using ACS Computer Services is, I now have Peace of Mind. Better than any IT firm we have used is they make themselves readily available. If you are on the fence about choosing ACS Computer Services, get off the fence, it's not a comfortable place to be. ACS provides exceptional service, assists with making sure we are equipped to operate our company efficiently and offers updates to keep us protected from any unwanted cyber-attacks.


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David Thompson

President
Primus Structures
Newport NC

"No More Email Issues"

Since going to Office 365 at the recommendation of ACS, it has been great for training to have everyone on the same version of Office. We look forward to using all of the advantages that Office 365 has to offer. I value being able to speak to a local live person when I have a question or...

Since going to Office 365 at the recommendation of ACS, it has been great for training to have everyone on the same version of Office. We look forward to using all of the advantages that Office 365 has to offer.

I value being able to speak to a local live person when I have a question or concern. ACS is prompt in responding to my questions and concerns. I depend on their expertise and appreciate them considering not only what we need now, but also a plan going forward.

If you want the excellent level of service we have, call Stefan today.


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Christi Wood

Finance Director
Town of Beaufort
Beaufort NC

"Removes the ‘techno-babble’ out of any network difficulty"

ACS's remote support fixes our issues in short order allowing us to continue working. Their expertise in multiple technologies is appealing and effective, they provide rapid resolution to issues. I love the remote support capability allowing them to quickly fix issues, even if they are my...

ACS's remote support fixes our issues in short order allowing us to continue working. Their expertise in multiple technologies is appealing and effective, they provide rapid resolution to issues.

I love the remote support capability allowing them to quickly fix issues, even if they are my mistake, without making me feel bad about it.

With over 18 years of great service, ACS takes care of everything so we can concentrate on our daily business without worrying about the security or operation of our hardware and software.

If you are looking for a company, responsive to change and knowledgeable to provide value for planning technology in any business, call ACS.


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Neil Whitford

Attorney

Kirkman, Whitford, Brady, Berryman & Gordon, P.A.
Morehead City NC

"Best computer service I have used in 30 years, they work so closely with us they feel like fellow employees."

Highly responsive and available. Protecting our computers with managed security solutions keeps our employees productive instead of dealing with viruses. Installing and managing Office 365 increases productivity by having consistent versions of programs used every day. After our dealership was...

Highly responsive and available. Protecting our computers with managed security solutions keeps our employees productive instead of dealing with viruses. Installing and managing Office 365 increases productivity by having consistent versions of programs used every day. After our dealership was flooded out by Hurricane Florence ACS was instrumental in helping us rebuild and get operational in record time. Best computer service I have used in my 30 years in the automotive business.


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Rob Van Doren

Service and Parts Director
Lookout Ford – Morehead City NC

Get in Touch

For hospitality businesses in North Carolina, reliable IT support is essential for ensuring smooth operations, protecting guest data, and maintaining compliance with industry standards. At ACS Computer Services, we provide tailored IT solutions designed to meet the unique needs of the hospitality industry. Contact us today to learn more about how we can help optimize your business’s IT systems. 

Contact Info

Address:
4650-A Arendell St.
Morehead City, NC 28557

Phone: 252-557-8968

Email: general@acsit.biz